PanelLens Support

PanelLens by Jimmy Nguyen

What PanelLens does

PanelLens translates the text in photos, camera shots and documents. It finds the text on your phone, translates it, and draws the translation back into the image, so you read one finished page. Choose Documents, Camera or Photos on the home screen.

Common questions

What is the difference between AI and on-device translation?
On-device translation runs entirely on your phone, is free and unlimited, and uploads nothing. AI translation reads the whole page and usually gives better results; it sends the image to our server and to Anthropic, only after you agree to the journey the app shows you.

How many AI pages can I translate for free?
Every day, up to 20 free AI pages per phone, while the day's free AI budget lasts. The free pages refill the next day and do not add up. When they are used up, you can use coins for more AI pages (see below), or PanelLens translates on your phone instead and tells you.

How do coins work?
Coins are only for AI pages after your free pages are used up. Each AI page costs a few coins; the app shows the price and your balance and asks you first. You agree once per visit, coins are taken only when you tap Translate, one page at a time, and never for a page the AI could not translate. Coins never lock anything that is free. You buy coins in the app (Coins → Get more coins), paid through Apple.

What is the recovery code?
Coins are kept on our server and linked to a recovery code, not to an account or your Apple ID. You get the code with your first coin purchase (Coins → Recovery code). Keep it somewhere safe: it is the only way to get your coins back after deleting the app or on a new phone (Coins → Use a recovery code). If the code is lost, we cannot find the wallet and the remaining coins are lost. Never send your recovery code to anyone, including us.

I was charged but got no coins.
Your coins are added the next time you open the app with a connection. If they still don't arrive, write to us with the date and amount of the purchase, or the order ID from Apple's receipt e-mail (never your recovery code).

How do I get a refund?
Refunds are handled by Apple. In the app, Coins → History → Request a refund from Apple, or use Apple's reportaproblem.apple.com. If Apple refunds a purchase, those coins are taken back from the wallet.

Why does on-device translation download something?
On-device translation needs a language pack for each language (about 50 MB each), downloaded once from Google the first time you use it. After that it works without a connection. You can delete packs in Settings → Advanced → Language packs.

Which languages are supported?
PanelLens reads Chinese (Simplified and Traditional), Japanese, Korean and 37 languages written in Latin letters, including English, Vietnamese, Spanish, French and German. It translates into English, Vietnamese, Spanish, Portuguese, Indonesian, Thai and more than 50 other languages. Choose the pair in Settings → Translate into.

Some text was not translated, or is in the wrong place.
PanelLens translates the text it can find in the image. A sharper, straighter photo with good light helps. To tell us, tap "Report a problem" under the result: only the kind of problem is sent, never your image or its text.

How do I stop sending images for AI translation?
Switch AI off for a page before translating it, or withdraw your agreement in Settings → Privacy. Pages are then translated on your phone.

Is my image stored?
Our server keeps no image and no text. Anthropic, which provides the AI, may keep them for up to 30 days under its terms. The app does not save the result. Details: Privacy Policy.

Do I need an account? Does it cost anything?
No account, no ads, no tracking. The app is free to download, on-device translation is always free, and there are free AI pages every day. Coins for more AI pages are optional (iOS app version 1.1 and later).

How do I delete my data?
Settings → Privacy → Clear recent list (on Android: Clear browsing data) removes the recent list on your phone. Uninstalling the app removes what it kept in its own storage on your phone. If you bought coins, the wallet's key and recovery code are kept in the iOS Keychain, which iOS may keep after the app is deleted, so your coins can come back when you install it again. A coin wallet on our server has no name or e-mail; a wallet with no coins that is not used for 24 months is deleted (details in the Privacy Policy). Records on our server with your IP address or install identifier are deleted automatically within 30 days; to ask about them, email us.

Please use it fairly

PanelLens is a general translation tool for images you provide yourself. Only translate content you own or have the right to use.

Privacy Policy